Administrative Coordinator

DANCECleveland seeks a part-time Administrative Coordinator to work in our Cleveland, OH office.

About DANCECleveland
DANCECleveland’s mission is to bring the passion and verve of contemporary and modern dance to the hearts and minds of people in northeast Ohio. We accomplish this by:

• Presenting an annual dance series of performances at Playhouse Square and across northeast Ohio, curated to highlight the breadth of the art form and to showcase nationally and internationally renowned choreographers and companies
• Enhancing the performance experience with a series of programs designed to build a greater understanding of dance and the works being presented
• Offering a wide range of creative educational programming, including masterclasses and the celebrated Read to Learn…Dance to Move literacy program for pre-k and kindergarten students

As a curator, commissioner, and collaborator, DANCECleveland works to advance the art form of dance within our community. We are one of just a few stand-alone, dance-only presenters in the United States and are a resident company of Playhouse Square. Our 2023-243 season celebrates the joy of movement with performances from Music from the Sole, PHILADANCO!, Paul Taylor Dance Company, SALT Contemporary Dance, and Vertigo Dance Company.

Position Description:
The Administrative Coordinator is an integral part of a team of people who are dedicated to advancing DANCECleveland’s mission and activities. This role requires someone who is a fast learner, problem solver, and team player, with an inclination for technology and exceptional customer service skills. The Administrative Coordinator will provide customer service and administrative functions including office administration and support, subscription sales, ticketing and donor database management, and maintenance of organizational equipment and files.

Responsibilities and Expectations:
Information Management and Administrative Support:

• Answer incoming calls and provide assistance to callers or route to appropriate staff members as necessary
• Collect open and distribute all incoming and outgoing mail and packages
• Assist with calendar management and scheduling
• Maintain office equipment, office supplies and stationery
• Maintain patron database and other information management resources
• Serve as the point of contact for contracted IT services as well as building and office equipment maintenance

Ticketing and Customer Service:

• Manage and record all ticketing transactions and activities using the Agile and Audience View ticketing systems.
• Monitor subscription and single ticket sales and create regular ticketing reports to inform sales and marketing initiatives
• Manage subscription ticketing process and foster subscriber engagement throughout the season
• Track and reconcile ticket sales and attendance
• Work with Education and Engagement Coordinator to solicit and fulfill group sales orders
• Coordinate with venue box office staff to ensure subscriber and group ticket orders are accurately fulfilled

Fundraising and Governance:

• Assist the Executive Director with the execution of annual fund campaign, including list generation, mail preparation, gift processing, and generation of donor acknowledgement letters
• Create reports to inform fundraising activities
• Assist with fundraising/special events
• Update Board of Trustees documents as needed and distribute all materials and correspondence prior to bi-monthly board meetings

Performances and Events:

• Organize and prepare materials for off-site events and performances
• Serve as DANCECleveland point of contact in the box office for all performances and coordinate box office activities for DC-ticketed events
• Manage merchandise inventory and sales
• Serve as DC event staff as needed
• Other administrative or project-related duties as assigned

Key Attributes:

The Administrative Coordinator will be a highly organized professional with excellent customer service skills and phone presence. The Administrative Coordinator should be a proactive, team-oriented problem solver, and will excel at independent work as well as team-based collaboration.

DANCECleveland is committed to doing our part to effect change towards diversity, equity, and inclusion in the landscape of modern dance and beyond. We are committed to reflecting inward at our organization, and we seek ways to fight the roots of injustice from the inside out. We are here to listen, learn, challenge, and change together, and we seek team members who share these values and are ready to apply them to their work.

Skills and Experience:
The ideal candidate will hold a Bachelor’s Degree or equivalent combination of education and experience, and will have a minimum of two years of administrative and customer service experience. Additionally, the most competitive candidates will possess the following skills:

• Ability to work on and prioritize multiple assignments and projects simultaneously, and meet deadlines
• Ability to exercise good judgment, discretion, and professionalism
• Comfortable engaging with the public in person and over the phone
• Previous ticketing and/or Salesforce CRM experience and familiarity with performing arts ticketing processes
• Comfortable working in Microsoft Office, Office 365, and Google workspace
• Knowledge of and passion for dance

Reports To:
Executive Director

Status:
Part-Time, non-exempt, 25 hours per week, Monday – Friday, plus occasional evenings/weekends for performances and special events. This role may be performed as a hybrid position, but at least 3 days per week (15 hours) in the office are required at this time.

Compensation:
$20 per hour, plus part-time benefits package including health expense reimbursement arrangement, paid time off, monthly technology stipend, and all company holidays (prorated to align with days/hours employee is regularly scheduled to work).

This is a non-exempt position eligible for overtime pay when more than 40 hours per week are worked (advance approval from supervisor required).

Application Process:

Administrative-Coordinator-2023 Administrative Coordinator | DANCECleveland | Modern and Contemporary Dance in Cleveland, OH