JOB POSTING: Akron Zoo Guest Services Manager

The Akron Zoo is looking for a Guest Services Manager (GSM). Core responsibilities include managing the guest services operations and staff at the Akron Zoo. This position is full time with benefits and is a Tuesday – Saturday schedule, candidate is expected to work additional weekend days and evenings when events are scheduled.

Essential job functions:

• Manage day-to-day operations of the zoo as it pertains to Guest Services
• Oversee the supervisory team of:
  • Admissions
  • Rides
  • Food Service
  • Gift Shop
• Hiring
• Orientation
• Training
• Policy review
• Conflict resolution
• Must be customer service focused and have experience training staff
• Revenue and attendance projections

The candidate must have a Bachelor’s degree in business, communications, hospitality, management or a related field and 2 or more years of experience working in the hospitality industry at an attraction or park and 4 or more years of management experience. Person must be proficient in PowerPoint, Word, Excel, Outlook programs.

The GSM must be highly organized, outgoing, collaborative, strategic, independent, fun, creative, self-starter who is able to multi-task within a busy work environment. Must have excellent communication skills (both written and verbal), proven success in managing a team, positive attitude, and strong relationship building skills.

This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by their immediate supervisor. The Akron Zoo reserves the right to revise or change job duties as business requirements dictate.

Qualified and interested candidates can send their resume to HR@akronzoo.org