Office Coordinator Expressive Therapy Center

Job Description
About Akron Children’s Hospital

Akron Children’s Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation’s best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we’re making it easier for today’s busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children’s Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children’s Anywhere app, we’re here for families whenever and wherever they need us. Learn more at akronchildrens.org.

OUR PROMISES

To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
Prior to the start date, full COVID-19 vaccination is required for employment. Full vaccination is defined as 14 days after the last received vaccination. Boosters are excluded from this requirement.

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Full Time (40 hours per week) M-F Days

This position is the sole person responsible for providing administrative support to our expressive therapy staff and is the point person for all matters related to the Expressive Therapy Center, including space and equipment maintenance, supply ordering, and policy/procedure updates (especially related to infection control/Joint Commission compliance). This person is essential to the ongoing support of the center through stewardship relationships with donors and the exploration of various funding opportunities, including grants. This person will coordinate the schedules of the five full-time therapists to ensure family needs as well as inpatient and outpatient consults are handled in a timely manner. This person will enhance staff resiliency by coordinating, promoting, and supporting staff support activities on the Akron and MV campuses.

Summary:

The Office Coordinator meets administrative and secretarial requirements for department management.

Responsibilities:
1. Meets administrative and secretarial requirements of the Department Supervisor of the office.

2. Responsible for maintaining a safe and orderly office environment.

3. Monitors safe and reliable functioning of office equipment and facility.

4. Trains and oversees all work of clerical staff in the following areas of functioning.

5. Communicates with other offices, hospital departments, and outside agencies.

6. Researches appointment, scheduling, billing and customer service problems for patients/families.

7. Works with the Department Supervisor to develop systems/procedures to help the office run more efficiently.

8. Other duties as required.

Technical Expertise
1. Experience in a front office medical function is required.

2. Experience with maintaining confidential information is required.

3. Experience working with all levels within an organization is required.

4. Experience in healthcare is preferred.

5. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Electronic Medical Record software and scheduling software is preferred.

Education and Experience
1. Education: High school diploma or equivalent is required; Associate’s degree is preferred.

2. Certification: None.

3. Years of relevant experience: 3 to 5 years is preferred.

4. Years of experience supervising: None.