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Reports to the Visitor Services and Shop Manager or Café Supervisor as appropriate.
Works as part of a professional, service-oriented team of Member and Visitor Services Associates promoting the museum, supporting cultural experiences and generating revenue at the Café, Shop and Visitor Services Desk. This position is part-time hourly, non-exempt.
GENERAL DUTIES AND RESPONSIBILITIES
VISITOR SERVICE DESK DUTIES AND RESPONSIBILITIES
Answer the museum’s main telephone line, dispense general information or transfer calls to appropriate staff members.
Maintain attendance count.
CAFÉ DUTIES AND RESPONSIBILITIES
Prepare and serve coffee, tea and wraps. Serve food items such as pastries, soups and boxed lunches, as well as bottled beverages, beer and wine.
Maintain health code standards for food service and uphold museum safety standards.
SHOP DUTIES AND RESPONSIBILITIES
EDUCATION, EXPERIENCE, AND SKILLS
High School Diploma required. Food service, reception or retail experience required. ServSafe Certification a plus. Applicants must be at least 21 years of age in order to fulfill all job duties which may include serving alcohol at the Café and other museum events.
SKILLS AND PERSONAL CHARACTERISTICS
Proven interpersonal and customer service skills; outgoing, friendly personality; strong written and verbal skills; mature judgment; flexibility and willingness to adapt to changing needs of organization. Possess a neat appearance and good personal hygiene. Appreciation of art preferred.
Work areas are primarily indoors, in a climate-controlled environment with moderate background noise. Work is subject to many interruptions and pressure due to simultaneous orders.
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
This list is meant to be illustrative of the usual types of activities and working conditions for this position, and is not intended to be all-inclusive.
Please send cover letter and resume to:
The Akron Art Museum
One South High Street
Akron, OH 44308